Fully Computerised Administration

We utilise all of the latest computer applications to ensure our repair process is optimised, accurate and transparent for both our customers and the insurance companies involved with the process.

All of our relevant staff are fully trained, and we operate a regular training programme in order to keep them fully updated and highly skilled.

Some of the software we utilise includes:

EMACS Bodyshop Manager

This provides a means of loading our bodyshop to maximum capacity and allows control of time management, courtesy cars and management reporting.

EMAX Body Shop Management SystemFeatures:

  • Easy-to-use
  • Computerised time recording
  • Graphical display of labour resources
  • Budget program
  • Automatic information Status panels
  • Essential Management reports
  • Electronic diary
  • Automatic generation of Job History
  • Internal messaging and reminders
  • Links to all external paint mixing schemes
  • SMS Text messaging
  • Estimate conversion and follow-up
  • Import / Export from all estimating systems

AUDATEX Estimating System

For insurance claims markets the world over, the pressure is on to increase transparency, improve straight-through processing and provide world-class customer service.

Audatex is actively driving claims solutions to meet this global demand. We focus on optimising customer satisfaction and on improving claims process efficiency by tailoring global best practices to local markets.


  • Accelerated communications
  • Enhanced consistency and productivity
  • Simplified estimating
  • Increased accuracy with reduced effort
  • Ongoing updates to all parties

Glassmatics Estimating System

GlassMatix contains a process driven interface, automated workflow, graphical parts and labour repair method entry system and insurer specific system configurations and menu pricing, to ensure a quicker and more accurate estimate.


  • Create fully costed estimates quickly for all repairs including insurance, fleet and private work.
  • Identify vehicles accurately using Glass’s vehicle registration mark lookup.
  • Provide repair detail and cost transparency.
  • Achieve estimate authorisation faster with Insurance Engineers.
  • Control estimate administration and processes saving time and money.
  • Transmit estimates electronically for approved Insurance contracts.
  • Measure performance for multiple contracts with Integrated Management Information Reports.
  • Provide professional business documents specifically designed for repairers.

NEXA Computerised Paint Mixing SchemeNEXA Computerised Paint Mixing Scheme

This ensures we can mix any paint to exactly match any vehicle simply and effectively.

It controls each step of the way, ensuring exact colour matching, correct drying/baking and ensuring correct gloss levels etc.

Airbag Diagnostic System

Crucially for all repairs, we need to ensure that all airbags are totally correct and functional before a vehicle can be returned to a customer.  We have a computerised diagnostic system which provides a complete health check of airbags and diagnoses any potential problems.

Thatcham Repair Methods - Escribe System

Escribe is the only way to access fully researched multi-franchised crash repair methods from Thatcham's own research workshop.

Easy to use and fully transparent, Escribe complies with the rigorous standards laid down in the Thatcham/BSi Kitemark scheme - PAS 125.

Escribe provides technical manuals direct from manufacturers, and full model-specific repair methods.

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